Do You Have Some Questions?
Welcome to the Group Travel Team – we are here to make group bookings simpler for you!
Booking Information
On your website, how do I make a group booking?
Simply go to our website and click “Book Now” or “Group Booking” to make a reservation for a group trip. Or simply call 0208 124 1050 or write to us at book@grouptravelteam.com and our group travel team will get in touch with you.
Can I plan a vacation for any size of the group?
You may plan a vacation for any size of group, whether it’s a tiny family reunion or a sizable business function. We accommodate a range of group sizes.
Is there a bare minimum of participants needed to make a reservation?
For the majority of trips, we do not have a hard minimum participation requirement; however, there may be minimum participant requirements for select tours or activities. For further details, review the tour specifics.
What details must I supply in order to make a reservation?
You must include your contact details, travel preferences, and the number of travellers. Trip-specific specifications may change.
Can I modify my reservation once it has been made?
Yes, you can modify your reservation; however, for more information on costs, limitations, and availability, please consult our booking modification policy.
Are there any special offers available for bookings made by large groups?
Yes, we provide discounts for bookings made by large groups. To learn about group savings, get in touch with our customer service department.
What kinds of accommodation are offered for group reservations?
We provide a variety of lodging choices, including hotels, rental homes, and more, to accommodate various group sizes and tastes.
Do you provide specialized travel plans for groups?
Absolutely! To accommodate the unique interests and requirements of your group, we may design bespoke itineraries. For specialized tour planning, get in touch with us.
Is travel insurance a part of the reservation or must I buy it separately?
Although it is not included in our normal bookings, travel insurance can be bought separately for extra security. For peace of mind, we advise taking into account travel insurance.
When should I make travel plans for a group?
Booking your group trip as early as you can will help you lock in the ideal dates and lodging. Early reservations guarantee availability.
What forms of payment are accepted for reservations?
We accept a number of payment options, including bank transfers, credit/debit cards, and online payment systems. When making a reservation, refer to our payment options.
What happens if I have to cancel my reservation for a group?
Depending on the itinerary and lodging, different cancellation procedures apply. For further information on refunds and fees, please consult our cancellation policy.
Payments
How can I pay for my group bookings?
During the booking procedure, payments can be made securely through our website using your selected payment method.
Is a deposit necessary to guarantee a reservation?
Yes, a deposit is typically required to hold your reservation. The deposit sum varies for every trip and is specified at the time of booking.
Are there any other costs or fees attached to payments?
Depending on your payment method and location, there can be transaction fees or fees associated with currency conversion. Examine the payment information before completing.
Can I pay for my group reservation in numerous installments?
Yes, as long as the last payment is made before the departure date, you may make numerous payments toward your reservation.
What kind of cash is accepted for payments?
Payments are frequently accepted in the nation’s currency where the trip is being provided. During the booking procedure, currency information is presented.
When making a reservation on your website, is my payment information secure?
Yes, we give your payment information’s security a high priority. To protect your data, we employ encryption and follow industry standards.
Do you provide payment arrangements for reservations made by large groups?
For some reservations involving large groups, we might provide payment arrangements. For more information and eligibility, get in touch with our customer service department.
What will happen if my payment involves a currency conversion rate?
Your bank or payment processor will handle the exchange rate and any related fees if your payment requires a currency transaction.
If I need to cancel my reservation, can I get a refund?
Refund procedures differ depending on the trip and lodging. For specific information regarding refunds and any associated fees, please refer to our cancellation policy.
Are late or missed payments subject to penalties?
Missed or late payments may cause a reservation to be cancelled or incur additional costs. For more information, please examine our payment policy.
Do you provide discounts for full or early upfront payments?
On some excursions, we might give discounts in exchange for full or early payments. For more information, check out our promos or get in touch.
What is your stance on protecting credit card data?
Your payment card information’s security is a top priority for us. To protect your data, we adhere to industry standards and use strong encryption technologies.
Replace Warranty with Security
How are my data and personal details protected when I make a reservation on your website?
We secure your personal information using strong security techniques, such as encryption and data access controls. Your data is secure and kept private.
Do you employ secure encryption when making purchases online?
To ensure online transactions and safeguard your financial information, we do indeed use strong encryption technologies.
What safeguards are in place to guard against fraud?
To keep an eye on and stop fraud, we have fraud detection measures in place. For further protection, we additionally validate payment details.
How can I make sure your website is legitimate and not a scam by checking its authenticity?
To confirm our legitimacy, look for HTTPS in the website’s URL, see if there are any contact details, and read testimonials from reliable sources.
What security measures do you employ to safeguard my credit card data?
Your credit card information is safeguarded by us using strong security procedures, including secure storage and transmission.
Is my private information disclosed to outside parties?
Unless required by law or for particular travel-related activities (such as hotel reservations), we do not divulge your personal information to third parties.
What should I do if I think there might be a security problem with my booking or account?
If you think there might be a security problem with your account or booking, get in touch with our customer care right once. We’ll look into it and act accordingly.
Do you adhere to security certifications and laws that are accepted in the industry?
Yes, we adhere to industry standards and may even have privacy and data security certifications.
What is your stance on data breaches and password security?
We promote the use of secure passwords, and we have procedures in place to quickly notify impacted users in the case of a data breach.
Can I have faith in the security of your payment gateway?
Yes, to process payments, we rely on reputable payment gateways with a history of security and dependability.
How can I report any security issues or vulnerabilities?
Please get in touch with our security team via our website or customer support if you find security flaws or have concerns.
Do you have a privacy statement that describes how my information is handled and safeguarded?
Yes, we do have a thorough privacy statement that describes how we manage and safeguard your data. For further details, check it out on our website.